• Johannesburg / Nelspruit, South Africa
  • 14th Feb 2019

As the Unit Head, he has Senior Management experience in Personal and Business Banking (Online, Mobile, USSD, Branch, Card, Payments and Products). Strong background in formulation, communicating and implementation of strategies with strong experience in business case formulation, presentation and implementation. A subject matter expert in Fraud Risk, Digital Security and Financial Crime Control. Knowledge in execution of Digital Banking Operations, Retail and Business Banking Operations, Digital Services Management, Digital Innovation and Integration, Online and Mobile/USSD Operations. Currently responsible for Fraud Risk Management with focus on thought leadership, fraud risk appetite and fraud risk assessment. Solid experience in functionality and sustainability of technical solutions and processes, IT projects, Operational risk and compliance, Customer fraud processes, adaptive and risk authentication.

He has senior management experience in managing the Digital team to achieve high-level of customer satisfaction while ensuring Digital channels growth, eCommerce and web sales, seamless functionality, Channel sustainability and maintenance at the highest level. Experience in driving Digital functionality and sustainability in terms of risk and compliance and the adoption of channel innovation, design and technical solutions aligned to customer experience and industry requirements.

Previously in Casino General Management for Physical and Online Gaming (South African Casinos) with Casino executive development qualification in USA. He has a strong background in ensuring short and long-term profitability, business growth and delivery of gaming adoption strategies, with solid leadership skills, and has led diverse teams to reach common goals.

He also has executive skills in a casino, strong practical experience in Risk and Compliance in Gaming Operations, Solid experience in cost control and cost management. Practical experience in Casino Standard Operating Procedures Gaming Audit and  Gaming Operations, Skilled in Gaming analysis, Casino marketing, Information Technology, Gaming Systems, Physical Security and Surveillance, Human resources, Industrial Relations, Cash Management and Processes, Casino Risk and Compliance, Financial Management, Hotel Management, Food and Beverage Management, Conferencing and Banqueting, VIP Services and Management, Customer Relationship and Services, Community Relations, responsible Gaming. Strong experience in Customer Service and customer Relations.

He also has strong Branch Banking experience in planning and implementation of IT, Premises and infrastructure projects. Skilled in Banking Operations and Project management. Strong practical experience in Banking Risk, Compliance and Corporate Governance, Solid experience in Sales and Revenue, budgeting and cost control and cost management. Practical experience in Banking operations, Loss control, Banking Procedural Audit, Productivity, Information Technology, Banking systems, Bank branches Physical Security and Surveillance, Human resources, Industrial Relations, Cash Management and Processes, Banking Risk and Compliance, Capex and Opex Management, Premises and Infrastructure Management, Information and Technology, Communication systems, Productivity and Business Improvement Management, Business Continuity Management, Contracts and Supplier Management. Procurement process and systems, Change Management, eCommerce, Sales and marketing experience and exposure.

Brand Overview:

He is an effective leader who lives the brand and is conscientious and farsighted, has the drive and passion to lead diverse teams in an organised manner to reach the organisation goals. He has led teams with great financial and operational results. Passionate about Customer Relations, Strategic Thinking, Operations and Risk management.

Key Skills Set:

Leadership Managing through Systems.  Organisational Agility.  Business Acumen.  Strategic Agility.  Integrity and Trust. Composure.  Financial - budgeting, analysis, reporting.  Information Systems.  Business Development, presentation and implementation. Living the Brand and culture. Process and Procedures development. Risk and Security management. General Management. Business Case formulation.  Customer Relationship and Service.  Presentation Skills

E-mail
Phone Number
Racial Classification
Black
Gender
Male
Job Title
Financial Crime / Fraud Risk Manager / Operations / Digital Security / General Manager
Qualifications
Honors Degree - Bachelor of Commerce Management, Bachelor of Business Administration, Executive Development Programme, Project Management Certificate NQF6
Years of Experience
25
Industry Experience
Banking, Gaming
Availability
Calendar Month
Salary bracket
R1.3 million p.a.
Consultant Name
Jennifer Sutherland
Consultant Email
jennifer@toptalentps.co.za
Consultant Phone Number
072 386 6865

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